FREQUENTLY ASKED QUESTIONS Our Frequently Asked Questions (FAQ) Page provides answers to the most common questions we get from customers just like you. We are always eager to help you out using our live help button or by answering your questions over the phone or email, but you may save some time referring to our FAQ page. If you don't find the answers you are looking for, contact us and we will provide you with the assistance you need in no time at all. Click the link below to be taken to our FAQ page. more info

RETURNS AND EXCHANGES Dormbuys.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

PRIVACY POLICY Dormbuys.com values the users of our web site and their privacy. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information ("Personal Information") that we may collect when you use the Web Site. Your privacy is very important to us. Accordingly, we have implemented our Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. Click on the "More Info" link below to view our Privacy Policy. more info

ONLINE ORDERING SECURITY We take the security of your on-line transactions very seriously. Your credit card number is encrypted (scrambled) with state-of-the-art technology so that no one else can read it. Your credit card transaction is cleared in seconds through our secure server. Thanks to encryption, we believe that online ordering is now safer than giving your card number to a telephone operator, or handing your card to a waiter in a restaurant. There is no safer way to make a purchase.

SHIPPING POLICY The cost for shipping is directly tied in to real time FedEx and USPS shipping rates. Your rates are quickly determined once your zip code is entered. Orders that weigh less than 13oz ship USPS. Orders over 13oz ship via FedEx, UPS or DHL. The majority of products ship from our main warehouse in Louisville, KY, while some items ship from other warehouses throughout the country. Orders containing Gift Cards and no other merchandise will be shipped at no charge via USPS or can be sent via e-mail. Our goal is to process all orders within 24 hours of receipt and have the order to your door within 5-7 business days. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:30PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please note, at this time we are unable to ship to P.O. Box addresses.

ORDER STATUS Check the status of any of your orders by visiting our Order Status page by clicking the more info link below. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has been shipped, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the website. more info

CONTACT US At Dormbuys.com, our passion is great service. You can easily contact us by sending an email to help@dormbuys.com, or by visiting our contact us page. Just click the "More Info" link below and you will have access to phone numbers and address information. In the near future you'll also be able talk live to one of our friendly customer service representatives by clicking the Live Help Button on the left side of your screen. more info